If, for any cause, you find this product completely unsatisfactory, you may just return the item within 7 business days from date of receipt. All returns must contain the original packaging materials and must be unopened with the warranty cards and manuals inside. Restocking fee may be applied. Return shipping cost will be paid by Meddiapers if returned items were shipped in error. You must obtain a Return Merchandise (RM) number from customer service or a sales representative for all returns. To obtain your RM number please call us at toll free 1-800-633-1186, Mondays thru Fridays 9:00AM-5:30PM PST Credit: After return is received, Meddiapers will credit back the amount of the purchase. Please allow up to 15 days for your credit to be issued.